At Azuriya Fintech, we are committed to delivering quality fintech solutions and services tailored to your business needs. If you are not fully satisfied with your purchase, we offer a transparent and simple refund process.

1. Refund Eligibility

• Refund requests must be submitted within 1 day (24 hours) of purchase or service initiation.

• Requests must include valid proof of purchase (invoice number, order ID, or email confirmation).

• Only standard packages and services are eligible for a refund. Custom or enterprise-level services are excluded unless explicitly stated.

2. Non-Refundable Services

The following are non-refundable:

• Setup fees or onboarding charges once the service process has begun.

• Customized fintech solutions or services that involve development, design, or third-party integration.

• Subscription renewals or payments beyond the first 24-hour window.

• Services that have already been rendered, either partially or fully, within the 24-hour window.

3. Refund Process

Once your request is received:

• Our support team will review your case and notify you of the outcome within 2 business days.

• If approved, the refund will be issued to your original payment method within 5–7 business days.

• You will receive a confirmation email once the refund has been processed.

4. How to Request a Refund

To initiate a refund, please contact us at:

📧 Email: admin@azuriyaproptech.com